Unified Identity extends its powerful identity lifecycle automation to include Microsoft Teams Telephony, enabling organisations to manage voice and communication services with the same precision and control applied to traditional identity systems. As part of a user’s onboarding or role change process, Unified Identity can automatically provision the appropriate Teams phone system configuration—ensuring that telephony resources align with business needs and security policies from day one.

This integration allows telephony services to be treated as a governed resource, tightly coupled to a user's identity and role. Whether users require a direct phone number, voicemail settings, Unified Identity ensures that these configurations are applied automatically and consistently based on organisational rules or job functions.

By embedding Teams Telephony provisioning into the identity lifecycle, organisations can significantly reduce manual setup, eliminate misconfigurations, and accelerate time-to-service for new starters or role changes. This not only improves operational efficiency but also ensures a more responsive and consistent experience for end users.

Furthermore, license optimisation is built into the process. Unified Identity helps monitor and manage Teams telephony license assignments, ensuring resources are only allocated when necessary and revoked promptly during offboarding or role adjustments. This contributes to cost control and better utilisation of Microsoft 365 telephony resources.

With support for hybrid environments and complex voice system requirements, Unified Identity makes Teams Telephony provisioning smarter, faster, and fully aligned with your organisation’s identity governance framework.