Integrate your organisation’s voice systems directly into your identity lifecycle with Unified Identity’s Cisco Call Manager connector. This integration ensures that telephony configurations—such as phone number assignment, call routing, voicemail, and extension settings—are automatically applied based on an employee’s role, department, or location. By embedding phone system provisioning into onboarding and role changes, you eliminate manual setup, ensure consistency, and improve responsiveness.

Unified Identity also supports the revocation of telephony services during offboarding, helping to maintain security and reduce resource waste. Voice system changes are tracked and auditable, ensuring full visibility and accountability. Whether users require standard telephony or advanced call centre features, Unified Identity can enforce consistent provisioning logic aligned with organisational policies.

This integration is especially valuable in large, distributed environments where telephony resources are centrally managed but used across multiple locations. Unified Identity provides a scalable solution that ensures phone system configurations are both standardised and adaptable to local needs, reducing the risk of misconfigurations while improving user experience.